Confrontation distracts our minds from progress, makes our nervous system tense and inhibits growth by wasting our valuable energy in fights; it often escalates into physical fights and lodging of criminal cases, etc.; so progressive people must pre-empt it by hook or by crook.
1. A smile is the best way to pre-empt confrontation. So I always smile pleasantly at my customers, they forget their little grievances. I do their work then & there, if possible. Their complaints end in toto, and they too bid Good Bye with smiling face.
2. Conflict of interests is another leading cause of confrontation. Experts suggest viewing the things with other person's angle also and try to find a way where both persons get what they want, or at least they get parts of what they want. This theory is also called," Win-Win Theory."
All the major organizations such as TATA, Maruti, Microsoft, etc., run on win-win theory. They take care of their employees well. They do continuous research to give their customers more & more satisfaction for lesser and lesser price.
All the major organizations such as TATA, Maruti, Microsoft, etc., run on win-win theory. They take care of their employees well. They do continuous research to give their customers more & more satisfaction for lesser and lesser price.
A life without confrontation will be much more beautiful and worth living.
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