MAKE JUDICIAL SYSTEM PEOPLE FRIENDLY & TRANSPARENT

It is high time that the delivery of justice is made people friendly.
 My bike was stolen and was recovered by the Police. I had to spend nine days with advocate, court and police officials altogether to get the bike released. Everybody agreed that the bike was mine. Even then it took nine painful days. In such cases, when ownership is not disputed, should not the Police be authorized and instructed to hand over the bike to its owner immediately after taking bond?

One of my friends, Shri N.K.Mehta, told," He was a government witness in a criminal case. He did not receive any summons or bail able warrants to testify in the court. One beautiful morning an ASI of Bihar Police called on him with a non-bailable warrant. You may just guess, " How a common man might have felt?" How will anyone dare to volunteer himself to help the law enforcing machinery? This is why people express," Only unfortunate persons get involved with the Police, the court or the hospital."

A robbery was committed in Motihari branch of our bank. All the present staff members were made government witnesses. All had the same oral complaints that they did not receive any summons or bail able warrants. The Police approached them when nonbailable warrants against them were issued by the court.  However since this issue involved many staff members, so the Police was lenient, they just advised them to testify in the court and get their nonbailable warrants withdrawn.

Once a Magistrate in Gujrat issued warrants, in a false and fabricated case, against the then honorable Chief Justice of the Supreme Court, Justice V.N.Khare and the then honorable President Mr. A.P.J.Abdul Kalam.

 Should there not be a grievance redressal system in the courts also to fix responsibility on delinquent employees and punish them?

Once The then Honourable Chief Justice of the Supreme Court, P.Sathasivam, the Chief Justice of India expressed concern over the steady decline of the reputation of Judiciary and legal profession while addressing Judges, Advocates and other eminent persons in Chennai.

It is high time for taking concrete actions to address the issue.

ONE MINUTE MANAGER REPEATS ITSELF

"One Minute Manager" is a bestselling fable book by Management Guru Kenneth Blanchard and Spencer Johnson. The great authors described three simple techniques of effective management. "One-minute Praising" is one of them. Learned authors mentioned in the book that when you start giving "One Minute Praising" and forget to deliver it on a particular occasion, your colleagues will remind you about it.

I knew till now that one may become addicted to smoking, drinking, opium, brown sugar, etc.,  But the following incident made me realize that people may become addicted to sincere praising also and if not given they may confront me to ask for it.

            In my other article," Change The Environment, Make Dinosaurs Extinct Species." I informed that on the interval of 2-3 months, I call staff meetings and give token gifts to the best performing staff members with many words of sincere praise. But due to some pre-occupations, I forgot to call staff meetings. One of my best colleagues Rajesh Jee confronted me and complained in a sweet voice," Sir, You have forgotten to call the staff meeting to deliver your sincere praising to the best performing staff member. So on the same evening, I called the meeting.

Many learned colleagues express frustration about management books by calling them mere theoretical. But I bet, "They are useful beyond doubt if we put the theories into practice."

OVERCONFIDENCE KILLS

There are lots of articles in motivational literature to cure under-confidence. However, the danger of overconfidence is utterly ignored.

 I purchased a green Hero Honda Splendour Pro bike in October 2011. I loved it immensely. I took as much care of my beautiful bike as Baba Bharti took care of Sultan.

I got an alarm system installed on the motorcycle, and  I always put the alarm system on after parking it. However, I did not bother to put on the alarm in my branch premises.  I used to tell my staff that everybody in this locality recognizes my bike. Therefore, no thief will dare to take it from the office premises. However, to my utter disappointment, a thief stole my bike on one fine Saturday. The ATM guard was dumbfounded, but he could not even describe the bike's color.

Drunken drivers commit accidents because alcohol boosts their confidence unnecessary. Consequently, they take precious lives of others. Sometimes they make their children fatherless and put their family in great hardship. 

One Shayar wrote, " ना मुझे जीत की खुशी थी, ना मुझे हार का गम था, अफ़सोस मगर मेरी किश्ती वहां डुबी जहाँ पानी कम था। "(I was neither pleased to win, nor depressed to lose. But, alas my boat capsized in shallow waters.) So one must be suitably vigilant even in shallow waters, else overconfidence will make him careless enough capsize his ship.

N.B. Philip Guedalla said," History repeats itself." So "Haar Kee Jit" of Sudarshan also repeated itself. The wisdom prevailed on the unknown thief as it prevailed on the robber Khadag Singh. He left my lovely bike near my office. I got it back after completing legal formalities.
 May God bless everybody with wisdom, peace of mind, happiness and success in noble causes. Amen.

DEVELOP YOUR FORESIGHTEDNESS

Rudyard Kipling's best friends were What, Who, Why, Where, When & How? Exploring a problem by asking six fundamental questions was also called Kipling Method.

However, we may develop our foresightedness tremendously by asking one simple question, “What if?" Many Scientists must be expert in asking, “What if?"  They must always be asking during their experiments what if I tried this or what if I tried that. Our Father of Nation, Mahatma Gandhi must have asked himself," What if I used Satyagraha with non-violence for fighting against the mighty British Empire where the Sun never sets.

Many years ago on one beautiful Saturday evening, I forgot the duplicate keys of my office in the drawer. Later on, I found that the duplicate keys were missing. My mind started to race fast.

 What if a thief finds the keys, he will empty the whole office in the night?  The book value of all the computers, fans, coolers and furniture must be many lacks. The bank will recover the entire amount from me. The Police will also come into the picture. They will blame me that I knowingly gave the keys to someone to steal everything from the branch office. Thus, I may get involved in a Police case also. All these thoughts were trying to make me depressed.

 When the keys were with me, I used to keep them casually without understanding the implications of it being lost. Earlier I could have asked," what if" I missed the duplicate keys. This simple question would have saved peace & enjoyment of my weekend.

 So when you have blessings, ask yourself,"What will happen if I lose them, and hear the answers. Ask “What if? on every occasion." This simple method will help develop your foresightedness to a great extent.

CON MEN OFTEN FEIGN INNOCENCE

My experience endorses the famous Urdu proverb,” Bhole-Bhale Chehre wale, hote hain Qaatil bhee.” (Innocent looking faces are murderers also.) 

Swindlers and con men often feign innocence to win your confidence. They look too much innocent. They appreciate your good qualities. They show too much regard for you. You start thinking that this fellow is really nice. You start believing them & become careless.  Then they dupe you and become traceless.

When someone is ever ready to help you; when someone is too much appreciative of your good qualities; when someone is showing too much regard for you; when someone is looking too much innocent, be extra vigilant, he may be a wolf in sheep’s clothing. 

Now a day’s wolves are enrolling ladies in their gangs to exploit the general belief that persons with family can be relied upon surely. Real looking wolves scare us and make us cautious; wolves in sheep’s clothing often succeed in duping us. All nasha khurani Group and ATM fraud criminals approach their victims in sheep’s clothing. First they earn confidence then they loot.

BUILD AN IMPREGNABLE FORT AROUND YOUR MIND

Ancient kings built impregnable forts around their kingdoms. They made tall & strong walls so that the fiery darts of enemies became ineffective by crashing against them. The tough and trained guards defended the fort attentively, round the clock. They, promptly, attacked the enemy with full force.

Similarly, we need to build an impregnable fort around our minds, to protect it from the continuous attack of negative thoughts. We must read motivational & religious literature apart from associating with positive thinking people to build high & fortified walls of positive thoughts so that fiery darts of doubt & negativity become ineffective by crashing against them. We should be continuously vigilant against the devil that always attacks our minds with negative thoughts.Negative thoughts must be promptly torpedoed and bombarded by positive slogans.
 Many theists continuously repeat to themselves,” Dear God, You are almighty. I firmly believe that you will solve all my problems in due course.” This prayer helps them in maintaining their composure in rainy days.

I have made following super positive slogans to overpower the attack of negative thoughts. 

1.   Be a mighty bridge and practice to encash present opportunities only.

2. Meera me piya, vish ka pyala, vish ko Amrit kar dala. ( Meera, the great devotee of Lord Krishna sipped poison and turned it into nectar.

3. For every ailment under the sun, there is a remedy, or there is none. If there is one, try to find it, if there is none never mind it.

4. Be a burning candle and burn all the rotten thoughts.  

5. What happens, beautifully happens.

 While repeating these slogans, I use anchoring by gently touching one fingertip, reserved for each slogan. When I am busy talking to somebody and can't repeat slogans, I just hit the fingerpoint reserved for a particular slogan; my mind reflexively starts repeating the slogan. 

 Everybody uses some anchor. Have you seen old pictures of a happy occasion in your family? Did you notice that your mind automatically started recalling all the related happy events and, you suddenly started feeling elated?

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ALWAYS ASK FOR BETTER BARGAIN

In his bestselling book," Rich Dad Poor Dad,"  Robert. T. Kiyosaki exhorted to boldly quote the lowest amount for buying real estate.  He gave many tips to get goods and services at bargain prices.

 One evening I was roaming at Chandni Chowk, Delhi. The traditional Chowk was bustling with life. Scores of hawkers were selling their merchandise. I went to one stall and asked price of a briefcase just for pastime.

 The dark complexioned tall vendor showed his teeth with a charming smile and said," Only 200 bucks, Sir." I moved away without any reaction. The shrewd seller began to reduce the price. He yelled 180....160....140...120.....100.....80....60......40. You will be surprised to note that his last quote was mere 20% of his first quote. 

Once I visited famous tourist resort Mussoorie, the Queen of Hills. I decided to hire a taxi for Dehradun. So during my morning walk, I went to the taxi stand of Mall Road and knew that they charge around Rs. 1000/-. I returned to my Hotel and casually asked the receptionist," What is the taxi fare for Dehradun." The lean & thin receptionist impassively replied Rs. 720/-. I became euphoric inside and just ordered to book the cab. The receptionist smiled slyly & talked with somebody on mobile. After talking for a while, he said," Sorry Sir,   they have raised the rate recently, now they are asking Rs. 810/-." I had no option but to caugh out 90 bucks more. Had I started bargaining with a lower amount initially, I might have paid either 720/- or less.

 90 bucks don't matter. But the attitude to save money by asking for better bargains may save you a big fortune during your lifetime.

So before making a final bid, please survey the market thoroughly. You may find different prices in different shops in the same market. Then please judge whether there is any bargaining culture in the area, if so, how much. You may then make your final bid and save lots of your hard earned money. Please don't show too much curiosity in purchasing else you may end up paying more.

However, if something looks too good and too irresistible to purchase. Please keep away, since there are high chances that you may be duped. 

ALWAYS BE DOUBLE SURE

Once I read one eye-catching article in the City Page of 'Hindustan' newspaper," Seven Bikes Stolen In Two Days." The newspaper claimed," On an average two bikes are stolen from our town. The Police are just a silent spectator." The town DSP claimed," The Police is doing patrolling in sensitive areas to curb the thefts." He also advised bike owners to use another lock, also, to handle lock, to double secure their motorcycles.

 The Banking system is one of the most reliable and trustworthy systems of the world. Why?

 We have maker & checker concept in banking to become double sure that all the transactions are entered correctly and hard earned money of our esteemed customers is not credited into the account of someone else by mistake.

When we use two mechanisms to secure our assets/actions, we become double sure. When one device fails or is broken, the other tool takes care.

Aways be double sure in all our actions and transactions. Even when one contemplates some action in future, it is always better to share it with close friends who will remind us even when we forget our contemplation.

The famous televangelist, pastor & motivational speaker Reverend Robert.H.Schuller went one more step ahead and talked about triple checking our position in his motivational book, “Tough Minded Faith For Tender Hearted People."

NEVER DELEGATE TO A JOKER

You must be thinking DELEGATION involves only serious professionals.
But every person manages problems and needs to delegate some job to others e.g. a homemaker delegates household chores to a maidservant.

 Now the crucial question is," Who is a joker & why should he never be delegated?"

A joker in a playing card is a man without loyalty or commitment to anyone. It mixes with two aces and becomes a trail. It combines with two running cards to become a sequence of 3. Trusting a joker with any task is futile.

Delegation is a delicate art. By delegating responsibility to a person, we make him our agent and give him controls, but the responsibility lies with us.

  Suppose we want to go to Delhi from Mumbai in 2 hours. We will buy an air ticket from an airline. The concerned airline takes responsibility to receive us safely at Mumbai and leave us safely at Delhi. It delegates this job to the Pilot of the Aeroplane, although responsibility for our safe travel lies with the Airline, the pilot takes controls to execute the job.

 However, a professional airline draws the detailed map on which the pilot will fly the plane and also gives detailed instructions in writing.

Will the Airline delegate the job to an inexperienced pilot?
Will the Airline delegate the task to a skilled but unwilling pilot?

Will the Airline delegate the job to a drunk pilot?

Will the Airline delegate the task to a pilot whose skin is not involved?

Will any professional airline entrust the job to even an expert pilot without giving him detailed instructions in black and white?

The airline does not delegate its responsibility to any Tom Dick & Harry but to the most suitable person after doing due diligence.

When a sick man decides to consult a doctor, he chooses the most appropriate doctor to treat his disease. Neither he will choose a heart surgeon for treatment of cold & cough nor will he select a simple MBBS to operate upon a malignant tumor. 

So when one has a choice to delegate someone, one needs to make it after doing due diligence. But the real challenge lies when one has no choice. One has the least choice as the head of a family. Whatever one wants to achieve, one has to achieve with the same family members. Brothers/sisters & sons/daughters can't be sacked and replaced. So one needs to remember the famous devotional song," Meera ne piya vish ka pyala, vish ko amrit kar dala".(Meera, the devotee of Lord Krishna, drank poison and turned it into nectar). The importance of proper training and motivational skills comes into the picture here.

I have explained my method of motivation & training in my article, "CHANGE THE ENVIRONMENT & MAKE DYNASAURS EXTINCT SPECIES." 

I learned much about training & motivation from "Situational Leadership" theory developed jointly by Mr. Paul Hersey, Professor & Author of the book, “Situational Leadership" and Keneth Blanchard, the Management Guru.

The crux of "Situational Leadership" theory is that while engaging a person for some work, please judge his knowledge and willingness to do the delegated job. Please give the concerned person detailed instructions and also make close supervision with lots of motivation in the beginning if the individual is new to the assigned job. Please recall how parents teach writing alphabets to their children. The level of instructions, supervision & motivation may be adjusted as the concerned person becomes more experienced & willing. 

Many Managers/Parents commit the blunder of adopting "Leave Alone & Rebuke Approach." They assume that their subordinates/children are magicians and know by magic what they are supposed to do. So after delegating the job they just forget about it, then on one day they call their subordinates/children and find that the poor fellows have not performed as per their expectations. The Managers/parents start yelling, the subordinates/children start sulking & cursing.

So before delegating any job, please make a list of things you want to get done & draw action plan how you want them to be done. Please discuss the action plan in detail with your subordinates and ensure that they understand it so that there remains no room for communication gap at all. Please judge their maturity level (their knowledge & willingness level) to decide the standard of supervision and motivation to be done and set the ball rolling for the spectacular performance by your able team.

FAMOUS KEMPTY FALLS VIDEO CLIP

Enjoy the serenity of Mother Nature. Refresh yourselves by listening to the soothing sounds of flowing water from famous Kempty Falls, Massurie (India).

PITFALLS OF BUYING INSURANCE

                                     

 The theory of "UTMOST GOOD FAITH" is vital in the insurance business.
 Under this theory, it is the duty of the customer to make disclosures about his health and his family member's health, etc. It is utmost important for you to reveal the diseases from which you are suffering or from which your family members suffered. There is one crucial question in the questionnaire of some insurance companies asking the details of sick leave availed by you. Please always give correct information. One of our colleagues posted at Motihari was sick. However, her agent informed the insurance company that she did not avail any sick leave. Agents often take your signature on the blank form and fill later on what suits them. After her unfortunate death, the insurance company asked the bank about sick leave availed by her, obtained necessary information and rejected the death claim on the ground of concealment of the fact and also forfeited the premium amount deposited by her.

Please note the travesty. The Insurance Company is not supposed to check any information supplied by you while selling insurance. They will happily accept the premium amount. But their surveyors will examine the information provided by you in the application form with the highest power microscope to find any small anomaly with sole motive to reject the death claim and  forfeit the premium deposited by you.

To make the matter worse, some insurance agents will advise you to hide that information which will hinder underwriters of the insurance companies to accept your proposal. The sole motto of such agents is to earn big commission paid by the insurance companies during first few years. If later on your family members are bereaved from the claim amount, it will not bother them at all.

 There are rumors that some insurance agents change the application form submitted by you to get the insurance proposal accepted by the underwriters. Please don't forget to check the photocopy of the application form annexed with the policy bond as soon as you receive it.  If you find any foul play,  please immediately take up the matter with the insurance company and with appropriate authorities.

 I myself became a victim of such malpractice. But I could not complain since I had not taken receipt while submitting the application form. Therefore I was not having sufficient proof. The travesty was that the concerned agent was son of  my good colleague. I simply didn't pay any further premium.
 Since paying any further premium was of no use. The policy bond was issued on the basis of false information. My  family members would not get even a single penny in  case some untowards had happened to me.

However insurance is the need of hour. Everybody must be insured sufficiently after giving full disclosures . One may also consider to buy a term insurance policy of a big amount at an early age when genral health of a person is  robust.  Thus there will not be any need to conceal diseases.The premium amount is also very small .

A good number of  Insurance Companies believe in giving a fair deal to their customers. You may compare claim settlement ratios of the different insurance companies. If claim settlement ratio of a company is high, it indicates its surveyors are not rejecting  claims on  filmsy grounds.